At Evora, we take great care in preparing and packaging every order to ensure that your purchase reaches you safely and beautifully.
- Order Processing
All orders are carefully inspected, packed and prepared for dispatch. Orders are generally processed within 2–4 business days after the order has been successfully placed.
Orders placed on Sundays, public holidays, or during promotional periods may require additional processing time.
- Delivery
We currently offer shipping across India.
Once your order has been dispatched, it is generally delivered within 5–8 business days, depending on the delivery location and courier service.
Please note that delivery timelines are estimates and may vary due to factors beyond our control, including courier delays, adverse weather conditions, public holidays, natural events, or other unforeseen circumstances.
- Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
From time to time, Evora may offer complimentary shipping as part of promotional offers.
- Order Tracking
Once your order has been dispatched, tracking details may be shared with you through the contact information provided at the time of placing the order.
You may use the tracking information to monitor the status of your shipment.
- Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete delivery details at the time of placing an order.
Evora shall not be responsible for delays, failed deliveries, or additional shipping charges arising from incorrect, incomplete, or outdated address or contact information provided by the customer.
- Damaged or Incorrect Orders
Our products are carefully packed before dispatch. However, if your package arrives visibly damaged or you receive an incorrect or defective product, please contact us within 48 hours of delivery.
You may be required to provide clear photographs and/or an unboxing video showing the condition of the package and product.
Claims made after the specified period may not be considered.
- Delayed or Lost Shipments
While we work with reliable delivery partners, Evora is not responsible for delays caused by circumstances beyond our reasonable control.
In case a shipment is delayed or reported as lost by the courier, we will assist you in communicating with the delivery partner and resolving the issue as reasonably possible.
- Returns & Exchanges
Evora does not accept returns or exchanges.
All purchases are considered final once the order has been placed, except where an item is received damaged, defective, or incorrect and the claim is accepted by Evora in accordance with this Shipping Policy.
- Contact Us
For any questions regarding your order or shipment, please contact us through the contact details provided on our website.
By placing an order with Evora, you acknowledge and agree to the terms of this Shipping Policy.