TERMS & CONDITIONS
Effective Date: 10 August 2026
Last Updated: 10 August 2026
Welcome to EVORA (“Evora”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of www.theevoraa.com (the “Website”) and your purchase of products and services offered through the Website.
By accessing, browsing, registering on, or purchasing from the Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use the Website.
1. ABOUT EVORA
Evora is a premium lifestyle and gifting brand offering handcrafted glassware, luxury tableware, personalized products, and bespoke design services.
The products available on the Website are intended to combine craftsmanship, functionality and aesthetic appeal. As our products may be handcrafted, minor variations in colour, texture, finish, dimensions or detailing may occur. Such variations are inherent characteristics of handcrafted products and shall not ordinarily be considered defects.
2. ELIGIBILITY
By using the Website or placing an order, you represent that:
* You are legally capable of entering into a binding contract under applicable Indian law;
* The information provided by you is accurate, complete and current;
* You will use the Website only for lawful purposes; and
* You will not use the Website in any manner that violates applicable laws or the rights of Evora or any third party.
If you are below the age required to independently enter into a contract under applicable law, you may use the Website only with the involvement and consent of your parent or legal guardian.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, prices and other information displayed on the Website are accurate.
However:
* Product colours may appear slightly different depending on your device or screen settings.
* Handcrafted products may contain minor variations in finish, shape, colour or detailing.
* Product photographs are intended for representation and may not exactly reflect the appearance of every individual piece.
* Availability of products may change without prior notice.
We reserve the right to correct typographical, pricing, photographic or other errors on the Website.
4. PRICES
All prices displayed on the Website are in Indian Rupees (INR) unless expressly stated otherwise.
The applicable price shall be the price displayed on the Website at the time the order is placed, subject to any genuine technical, typographical or pricing error.
Where applicable, taxes, shipping charges or other additional charges will be displayed or communicated to you before completion of the purchase.
Evora reserves the right to modify product prices, discounts and promotional offers at any time. Such changes will not affect an order that has already been accepted and confirmed, except where required by law or where the displayed price resulted from an obvious error.
5. ORDERS AND ORDER ACCEPTANCE
When you place an order through the Website, you are making an offer to purchase the selected product(s).
After receiving your order, we may send an order acknowledgement by email, SMS, WhatsApp or other available communication channels.
An order shall be considered accepted when Evora confirms the order for processing.
We reserve the right to refuse, cancel or limit an order in circumstances including, but not limited to:
* Product unavailability;
* Incorrect pricing or product information;
* Suspected fraudulent or unauthorised transactions;
* Incorrect or incomplete customer information;
* Delivery limitations;
* Technical errors; or
* Any other legitimate reason permitted under applicable law.
If an order is cancelled after payment has been successfully received, the eligible amount will be refunded through the applicable payment method, subject to the applicable refund policy.
6. PAYMENT
Payments may be processed through third-party payment service providers made available on the Website.
By making a payment, you confirm that:
* The payment information provided by you is accurate and authorised;
* You are authorised to use the selected payment method; and
* You will not attempt to use a fraudulent, unauthorised or otherwise unlawful payment method.
Evora does not knowingly store complete payment-card information on its own servers where such information is processed directly by an authorised payment gateway.
Payment processing may be subject to the terms and policies of the relevant payment service provider.
7. SHIPPING AND DELIVERY
Evora will make reasonable efforts to dispatch and deliver orders within the estimated timeframe communicated on the Website or at the time of purchase.
Delivery timelines are estimates and may vary due to circumstances beyond our reasonable control, including:
* Courier or logistics delays;
* Weather conditions;
* Natural disasters;
* Strikes or transportation disruptions;
* Government restrictions;
* Incorrect or incomplete delivery information;
* Unsuccessful delivery attempts; or
* Other unforeseen circumstances.
Once an order has been handed over to the designated courier or logistics partner, delivery may also be subject to the courier’s operational timelines.
Customers are responsible for providing an accurate and complete delivery address and contact information.
8. INSPECTION OF FRAGILE PRODUCTS
As Evora products may include fragile handcrafted glassware, customers are advised to inspect the package and products promptly upon delivery.
If a package appears visibly damaged at the time of delivery, the customer should, where reasonably possible, record the condition of the package and contact Evora promptly.
Any claim relating to damage, breakage, incorrect product or missing items should be reported within the timeframe specified in our applicable Shipping / Return & Refund Policy, together with relevant photographs, videos or other supporting information.
9. RETURNS, REFUNDS AND EXCHANGES
All sales made through the Evora Website are final. Returns and exchanges are not available.
Due to the handcrafted, fragile and/or customised nature of our products, Evora does not accept requests for returns or exchanges after an order has been successfully placed and confirmed.
Customers are therefore requested to carefully review the product description, specifications, size, quantity, design and other details before placing an order.
Damaged or Incorrect Products
If a product is received damaged, broken, defective, or materially different from the product ordered, the customer must contact Evora within 48 hours of delivery and provide clear photographs and/or an unedited unboxing video showing the condition of the package and product.
Any claim will be reviewed by Evora on a case-by-case basis. Where the claim is found to be valid, Evora may, at its discretion and subject to applicable law, provide an appropriate resolution, which may include a replacement, refund or other suitable remedy.
Claims made after the specified period may not be considered.
Non-Returnable Circumstances
Returns or exchanges will not be accepted for:
* Change of mind or personal preference;
* Incorrect product selection by the customer;
* Incorrect size, colour or quantity selected by the customer;
* Products that have been used, altered, damaged or mishandled after delivery;
* Personalised, customised or bespoke products;
* Minor variations in colour, texture, shape or finish that are inherent to handcrafted products; or
* Failure to follow product care or handling instructions.
Nothing in this policy is intended to exclude or limit any statutory rights or remedies available to consumers under applicable Indian law.
I recommend using “all sales are final” + the specific damaged/incorrect-product exception rather than simply writing “no returns under any circumstances.” That gives your policy a much cleaner legal structure.
11. PRODUCT CARE AND SAFE USE
Customers are responsible for using and caring for products in accordance with any care instructions supplied with the product.
Glassware and other fragile products should be handled carefully.
Evora shall not be responsible for damage caused by improper handling, misuse, accidents, negligence, inappropriate cleaning, alterations or use contrary to provided care instructions.
Where a product is intended for a specific purpose or method of use, customers should follow the relevant product instructions.
12. INTELLECTUAL PROPERTY
All content appearing on the Website, including but not limited to:
* The EVORA name and branding;
* Logos and trademarks;
* Product photographs;
* Product designs;
* Graphics;
* Videos;
* Written content;
* Website design and layout;
* Illustrations;
* Text and descriptions; and
* Other original materials
are owned by or licensed to Evora and are protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, transmit, commercially exploit or otherwise use any Website content without prior written permission from Evora, except where permitted by applicable law.
Unauthorised use of Evora’s branding, photographs, product designs or other intellectual property may result in appropriate legal action.
13. USER CONTENT AND REVIEWS
If you submit reviews, photographs, testimonials, comments or other content to Evora, you represent that:
* The content is truthful and does not knowingly contain false or misleading information;
* You have the necessary rights and permissions to submit the content;
* The content does not infringe the rights of any third party; and
* The content does not contain unlawful, defamatory, obscene or otherwise objectionable material.
By submitting content to Evora, you grant Evora a non-exclusive, royalty-free permission to use, reproduce, display and publish that content for legitimate business, promotional and marketing purposes, subject to applicable law.
Evora reserves the right to remove content that violates these Terms or applicable law.
14. WEBSITE USE
You agree not to:
* Use the Website for unlawful purposes;
* Attempt to gain unauthorised access to the Website or its systems;
* Introduce viruses, malware or other harmful technology;
* Interfere with the operation or security of the Website;
* Use automated systems to scrape or copy Website content without permission;
* Impersonate another person or entity;
* Provide false or misleading information; or
* Use Website content or services for fraudulent or abusive purposes.
15. THIRD-PARTY SERVICES AND LINKS
The Website may use or contain links to third-party services, including payment gateways, logistics providers, social-media platforms and other external websites.
Evora does not control third-party websites or services and is not responsible for their content, availability, security or policies.
Your use of third-party services may be subject to the terms and privacy policies of those third parties.
16. WEBSITE AVAILABILITY
We attempt to keep the Website available and functioning properly. However, we do not guarantee that the Website will always be available, uninterrupted, secure or error-free.
The Website may occasionally be unavailable due to maintenance, technical issues, updates, security concerns or circumstances beyond our reasonable control.
17. DISCLAIMER
To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.
Evora does not guarantee that:
* The Website will always be uninterrupted or error-free;
* Every product will always be available;
* Website information will always be completely free from typographical or technical errors; or
* The Website will be compatible with every device or browser.
Nothing in these Terms excludes or limits any consumer right or legal protection that cannot lawfully be excluded or limited.
18. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Evora shall not be liable for indirect, incidental, special or consequential losses arising from the use of the Website or products, except where such limitation is prohibited by law.
Nothing in these Terms shall exclude or restrict liability for matters that cannot legally be excluded or restricted under applicable law.
19. FORCE MAJEURE
Evora shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, fire, flood, war, government action, strikes, transportation disruptions, pandemics, technical failures, courier disruptions or other force majeure events.
20. PRIVACY
Your use of the Website and the handling of your personal information are also governed by our Privacy Policy.
By using the Website, you acknowledge that you have read and understood the Privacy Policy.
21. GRIEVANCE REDRESSAL
For questions, complaints or concerns relating to an order, product, Website use or these Terms & Conditions, customers may contact Evora using the contact details provided on the Website.
Grievance Officer / Customer Support:
Name: [INSERT NAME]
Email: [INSERT OFFICIAL EMAIL]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT BUSINESS / CORRESPONDENCE ADDRESS]
We will endeavour to acknowledge and resolve genuine complaints within a reasonable period in accordance with applicable law.
22. GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Nothing in these Terms shall prevent a consumer from exercising any statutory rights or remedies available under applicable consumer-protection laws.
Subject to applicable law, disputes arising between you and Evora in connection with these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts at [INSERT CITY, STATE], India.
23. CHANGES TO THESE TERMS
Evora may update or modify these Terms & Conditions from time to time to reflect changes in our business, Website, services or applicable laws.
The updated version will be published on this page with the revised “Last Updated” date.
Your continued use of the Website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
24. SEVERABILITY
If any provision of these Terms & Conditions is held to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue to remain in effect.
25. ENTIRE AGREEMENT
These Terms & Conditions, together with the Privacy Policy, Shipping Policy and Return & Refund Policy published on the Website, constitute the terms governing your use of the Website and purchase of products from Evora, subject to applicable law.
26. CONTACT US
If you have any questions regarding these Terms & Conditions, please contact us through the contact details provided on our Website.
© 2026 EVORA. All Rights Reserved.